FAQ
Q: Is your furniture really handmade?
Yes — every piece from ALW Chinioti Furniture is handcrafted by skilled artisans in Chiniot, using solid Sheesham, Kikar, and Tali wood.
Q: Can I customize the size, finish, or design?
Of course. Every piece can be made to your own size, wood finish, polish, carving pattern, and upholstery. Just send us your requirements on WhatsApp and we'll confirm the quote and timeline with you.
Q: Why don't you show prices on the website?
Because each piece is made according to your specific demand — size, finish, quantity — the final price is only confirmed after a quick discussion on WhatsApp.
Q: How do I place an order?
Tap the "WhatsApp" button on any product page and share your details — design, size, finish, and delivery location. Our team will get back to you with a quote and an estimated delivery time.
Q: How long does delivery take?
Since every piece is made to order, the timeline depends on the design's complexity and quantity. We'll give you an exact estimate once your order is confirmed.
Q: Do you ship outside Pakistan?
Yes, we ship worldwide. International shipping cost and delivery time are quoted based on your destination.
Q: How does payment work?
We take a 50% advance to confirm the order, and the remaining 50% is due before or at delivery, depending on your location. We'll walk you through the details on WhatsApp.
Q: What if my product arrives damaged?
Check out our Return & Refund Policy — it covers exactly what to do if something gets damaged in transit.